Eagle Creek's Warranty Explained
An explanation of Eagle Creek's 'No Matter What' warranty and the Eagle Creek 'Lifetime Warranty' and their difference.
No Matter What Warranty
Eagle Creek's 'No Matter What' warranty includes the 'Lifetime Warranty' promise plus the added insurance of repair or replacement due to damage, regardless of the cause. During this period, they will repair or replace it at their discretion.
The Contents of your bag are excluded.
Eagle Creek's 'Lifetime Warranty' covers workmanship and materials against defect for the entire life of the product. During this period, if the product is covered by this warranty, they will repair or replace it at their discretion.
The contents of your bag, normal wear and tear, abuse and cosmetic wear and tear are excluded.
Eagle Creek have a warranty and repair department that allows them to study the performance of their products and continuously make improvements. Travellers test their gear to its limits and Eagle Creek are able to identify critical wear points and continue developing and making ever more durable bags.
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