We realise that you may need a trial period to see the product or try it on before you can decide to purchase. To make sure that you are completely satisfied, we guarantee to promptly send a refund (or exchange if you wish) for any unused item that we receive back from you within 21 days. We will refund reasonable return charges if the goods were incorrect, damaged or faulty. No small print, no special conditions and no quibble, just part of our desire to give you the best service we can. If you are exchanging a correctly supplied item, carriage will be charged at our cost price.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.legislation.gov.uk/uksi/2000/2334/contents/made