In the very unusual event of a product being faulty in manufacture or materials, return it to us and we will repair, replace or refund without quibble. This does not affect your statutory rights.
We realise that you may need a trial period to see the product or try it on before you can decide to purchase. To make sure that you are completely satisfied, we guarantee to promptly send a refund (or exchange if you wish) for any unused item that we receive back from you within 21 days. We will refund reasonable return charges if the goods were incorrect , damaged or faulty. No small print, no special conditions and no quibble, just part of our desire to give you the best service we can. If you are exchanging a correctly supplied item, carriage will be charged at our cost price.
We aim to despatch your order within one working day. Our "Standard Delivery" generally uses the most economic despatch method to send your order to you. For more urgent orders "First Class" and "Next Day Carrier" are available. Occasionally an item can be out of stock. If your order has been placed using "1st Class" or "Next Day Carrier" we will endeavour to contact you immediately for instructions. If you have selected "Standard Delivery" we will only contact you if the delay is likely to extend beyond one week. We do not charge your card until the goods are despatched.
Even though we fast track orders for "1st Class" and "Next Day Carrier" they need to be received by us by noon to be sure to go out on the same day. (Because of our rural location, post and parcel collections take place in the mid afternoon.) If you are ordering right at the last minute, call 01902 863356.
We only ask you for the minimum information that we need in order to supply you with a professional service. The personal information you supply to us is properly treated as being in confidence. It is kept secure and is not shared or sold to outside organisations. We do not send you emails unless you join our mailing list or "Opt-in" at time of placing an order.
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses, and to store your details if you select the "Remember me" option. These are automatically deleted by your computer system after a couple of days.
Credit Card Security
We are PCI DSS compliant and our website and office systems are tested regularly to ensure that your personal details are safe. SSL security is used widely on our site to ensure that all personal or financial information is securely encrypted before being sent over the internet. We don't hold or store any customer card information entered through our website. Instead customers' card payments are processed by Sage Pay. Sage Pay specializes in providing safe and secure card payment solutions for many business organisations large and small.